Renault,
Balanced Scorecard Project 

Renault worked with GTech to build a Balanced Scorecard system for its authorized service network, giving management a single, reliable, mobile-accessible view of dealer performance across Turkey.

The project:

• Making the KPI set and Balanced Scorecard infrastructure defined for Authorized Services run smoothly and fully operational on a daily basis.
• Calculating and reporting all Balanced Scorecard and KPI data, broken down by Turkey, region, and Authorized Service, on both a daily and monthly basis.
• Establishing an authorization system based on user groups.
• Enabling KPIs to be monitored through a mobile application.
• Reporting scorecard data on a year-month basis through mobile interfaces.

Achievements:

• Centralized, single, accurate data is now available across the organization.
• The performance of all authorized dealers can be monitored on a single dashboard.
• Management can make faster, better-informed decisions based on that data.
• Information safety is ensured through the authorization process.
• Data can be tracked instantly through user-friendly dashboards accessible from anywhere.