Building the Data Backbone for GenAI with

Bank of Kigali

GTech is pleased to announce that Bank of Kigali, Rwanda’s largest bank with public shareholding, has chosen GTech technology to accelerate its digital transformation journey.

As financial institutions globally race to adopt Artificial Intelligence, the difference between success and failure often lies in data quality. Recognizing that reliable Generative AI (GenAI) starts with high-quality, unified data, Bank of Kigali initiated this project to establish a “Single Source of Truth.” This initiative builds the essential data backbone that will power the bank’s future GenAI applications and drive sustainable growth.

Empowered by Symphony Analytics

The bank’s transformation is powered by GTech’s Symphony Analytics, a robust platform that creates the modern, enterprise-grade foundation necessary for advanced AI adoption.

Unlike traditional setups that require years of development, Symphony Analytics has accelerated the bank’s roadmap by pairing a pre-built financial model with ELT jobs, ready-made dashboards, and reports. The solution equips Bank of Kigali with Self-Service BI, over 200+ KPIs, and 15+ dashboards, delivering consistent, decision-ready insights at scale.

Delivering Strategic Value

The implementation of Symphony Analytics delivers immediate and long-term value across the bank’s operations:

• Unified Visibility: Data from multiple systems is now correlated and semantically standardized, providing the bank with clear visibility across credit, customer, and deposit portfolios.

• Customer-Centric Innovation: A tailored customer segmentation program analyzes historical behaviors and transactions. This enables actionable segments for CRM and personal lending, allowing the bank to offer highly personalized financial products.

• Regulatory Speed: The platform accelerates regulatory-aligned and auditable reporting, significantly reducing the reliance on IT teams for day-to-day data needs.

Secure, Scalable, and Always-On Architecture

In the banking sector, trust is non-negotiable. The architecture provided by GTech is platform-independent, easy to operate, and extensible. To safeguard sensitive information, the system features robust encryption, access controls, data masking, and continuous monitoring.

Services remain always-on with high availability, synchronized standby systems, and targeted RPO/RTOs, protecting the bank’s business continuity and performance.

A Success Story for the Region

To ensure sustained impact, GTech provided comprehensive training, knowledge transfer, and on-the-job enablement, underpinned by defined processes such as SLAs and clear escalation paths.

This successful implementation serves as a scalable reference for adopting advanced banking technology in Africa. By strengthening human capital and advancing data technologies, Bank of Kigali and GTech are setting a new benchmark for data-driven banking in the region.