Renault manages the after-sales performance measurements of its authorized dealers in a centralized and automated structure with visual reports that it monitors instantly.

Location: Istanbul | Number of Employees: 7000+ | Sector: Automotive

• Making the KPI Set and Balanced Scorecard infrastructure determined for Authorized Services smooth and fully operational on a daily basis.
• Turkey, the region and Authorized Service based, all the Balanced Scorecard and KPI data to be calculated and reported daily and monthly.
• Establishing an authorization system based on user groups.
• Monitoring KPIs over mobile application.

With the Balanced Scorecard Project;

• Problems in ETL processes developed for data transfer and calculation have been resolved.
• How the authorized dealers comply with their performance targets and where they are compared to last year were reported.
• Authorization infrastructure was established, enabling the person to see only the data they are authorized.
• With user-friendly and visual reports, data can be accessed quickly and accurately.
• Scorecard data were reported on a year-month basis via mobile interfaces.

• Creation of centralized single and accurate data.
• Monitoring the performances of all authorized dealers on a single dashboard.
• To be able to make right and fast decisions according to the data.
• Ensuring information safety with the authorization process.
• Instant data tracking by accessing dashboards from anywhere.